FAQ's

• A-Z of library web site
• I can't access my exam results online. Why?
• IT Support
• What are the library's opening hours ?
• What are my borrowing entitlements?
• How do I book a study room?
• Where can I access Exam papers by Department? or search by course?
• How can I use library laptops ? What is the library's laptop policy?
• How do I become a member of the library?
• How do I receive Information Skills Training
• How do I book a research consultation?
• Why haven't I received and e-mails from the library?
• What databases are available to registered students and staff?
• Why is my due date changed?
• What are the Library regulations ?
• What are the Library Zones?
• Is there Wi-Fi in the library?

• How do I get permission to visit other academic libraries ?

ITT Dublin students and staff can visit the libraries at IT Blanchardstown and DIT by producing their ITT Dublin ID cards.
They may use the study spaces and print materials at any of the libraries for reference purposes. Whilst there, they may also access ITT Dublin online library resources by connecting to the Eduroam service on their own mobile device, laptop, mobile phone etc. and logging on to the ITT Dublin library site
Books cannot be borrowed and libraries may have to refuse admission during busy times (such as exams) but that will be kept to a minimum.
Letters of admission to libraries not included in this scheme can be requested at the library desk. A letter allows you access another library on a specified day to consult resources in your subject area.

• I have received an email asking me to return my book to the library before the due date. Why?
  
  If another library patron has placed a hold on a book that you currently have on loan your due date is reduced to the standard guaranteed check out time of one week to allow the other patron to access the book in a reasonable time frame. This is to ensure equity for all library patrons.
  
  
• Why haven't I received any e-mails from the library?
  
  There is a facility on your Moodle profile page where you can update the mail address you wish to use for receiving mail communication from the Institute. It is your responsibility to ensure that you provide a valid mail address and that you check it regularly to ensure that you don’t miss out on important communications from the Institute.

The library only sends e-mail reminders about items checked out to you, about over due items, items being held for you, and recalled items to this email address. See Using the student e-mail system.


• I received a bill for my checked out items. Why?
  
  When books on your record are overdue you will receive a notice by email or by post to inform you that your books are overdue. Once you have received 4 notices and the books have still not been returned you will be sent a bill for the overdue items. If you return the books you will not have to pay the bill but you may have restrictions for a time on your library record. If you do not return the books you will be liable for the cost of replacement as specified in the bill.
  
• I would like to book a research consultation with my subject librarian
  
  You can book a research consultation with your subject librarian by clicking onto the "Book a Research Consultation" tab to the right of this page.
  

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Searching

• How do I search the Library Catalogue?
• Where can I search the Library Catalogue?
• Where do I find Databases and Electronic Resources / Electronic Journals?
• Where do I search for E-Journals ?
• How do I search the Internet ?
• How do I search for exam papers ?
• How do I search other Libraries ?

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My Record

• Where do I log on to My Record?
• How do I request books that are on loan to another library member?
• How do I use the 'My reading History' feature in My Record ?
• How do I use the 'My Searches' features in My Record ?
• How do I use the E-mail alerts in My Record ?

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IT Support

How to log onto:
• Network
• PC
• Laptop/access wireless network
• Eduroam - how to connect
• E-mail
• Getting Student E-mail
• Moodle log in page
• Problems with Student E-mail
• Printing and photocopying.
• Putting credit on your record.
• Shortcut to all student/staff Logins

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Library Services

Inter Library Loans(ills)

• What is an ILL ?
• How do I Request an ILL ?
• Where can I get an ILL Request Form ?
• Does the Copyright Act apply to ILL'S ?
• Where do I Collect my ILL ?

Library Resources
• How do I use the library and it's resources?
• How do I reference/cite books, journals, and online databases?

Who gives subject support?
• Subject Liaison Librarian
• Subject Portals
• Subject Internet Gateways
• Subject guides

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Contacts

• Where do I find the contact details for the library?
• How do I contact Library Staff?
• Who are the Subject Librarians?
• How do I contact staff about Inter Library Loans?
• How do I contact Journals staff?
  
  
• How do I order a book?
  Book orders are placed by academic staff. Information for academic staff about ordering materials

• Who do I Report a problem with the library web site to?

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Library Layout

Where do I get:

• Exam papers?

• How do I get a journal from the Journal Store ?

• Where are the Student theses and projects ?

• Where is the Reference section ?

• How do I find Audio and visual materials ?
  
  
• Where is the Library desk?
  Library desk is located directly inside the library entrance on the right.
  
  
• Where is the open access computer lab?
  Library lab is located upstairs to the right on the mezz.
  
  
• Are there any PC's in the library that I can use?
  PC's are available on a first come first served basis;

Location of PC's & laptotps in the library

• Upstairs on the mezz.
• Open access lab
• There are 2 PCs on the ground floor for searching for materials only.
• There are a number of mini laptops available to borrow for three hours within the library only. Go to library desk.

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